Giving feedback – do’s

•Start with what went well – the positive - – however difficult it may seem
•Comment on specific aspects of the consultation
•Move to areas “to be improved” (avoid the term “negative”!)
•Please remember “No criticism without recommendation”
•Be specifi
•Focus on the behavior, not the person
•Focus on what you’ve seen or heard, not on what you guess are reasons for it:
•Use examples to support your findings.
•Always offer alternatives
•Begin with “…..I wonder if you had tried”
•“….perhaps you could have…..”
•“…sometimes I find…..helpful….”